Consideration of complaints and appeals
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Required documentsRequirements for candidatesQuality policyConsideration of complaints and appeals
- Complaints and appeals are considered by management as a source of information about the occurrence of possible inconsistencies in the activities of the SPLA
- NOAA grants the right to any person who participated in the certification process, regardless of the level of qualification, types and methods of testing, primary or repeated certification, to send a complaint, claim, appeal and other appeals to the NOAA
- When a complaint (appeal) is received, the Commission for Considering Complaints and Appeals within 3-5 days notifies the interested parties about this and proceeds to take actions to establish its cause and develop corrective and preventive measures. The total period for consideration and decision-making should not exceed 20 working days from the date of receipt of the application of the appellant
- After a complaint is received, the AOAP appoints a person responsible for eliminating the inconsistencies that have arisen and interacting with the complainant
- When an appeal is received, the PLA appoints a person responsible for managing the appeal from receipt to the issuance of a decision
- In accordance with the Quality Policy Statement, the PLA ensures that the procedures applied in dealing with complaints and appeals from candidates or other parties are carried out in accordance with the principles of independence and impartiality
- In cases where the personnel of the PLA have been involved in the process of certification, training, advanced training of a candidate for certification over the past two years, or had previously been involved in actions that led to the filing of a complaint or appeal, they are not entitled to take part in dealing with complaints and appeals
- The decision of the NOAP on the consideration of the complaint (appeal) is sent to the appellant in writing with the rationale for the decisions taken, and is also brought to the attention of all interested parties
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Nearest hotels:
Hotel on Smirnovskaya (1 min walk)
Mini-hotel Lefort (15 min walk)